Key Responsibilities

Community Management & Engagement:

· Monitor, respond to, and manage comments, messages, and mentions across various social media platforms.

· Handle all incoming DMs, providing appropriate responses or forwarding inquiries to clients when necessary.

· Ensure brand voice and tone are consistently maintained in all communications.

· Identify and escalate customer service issues, sales leads, or partnership requests to the respective clients.

· Track audience sentiment, report key insights, and recommend engagement strategies to improve interactions.

· Identify and manage potential PR or customer service issues before they escalate.

Content Scheduling & Posting:

· Schedule and publish posts across social media platforms with relevant captions, hashtags, alt tags, locations, and collaborations.

· Ensure posts are optimized for reach and engagement, following platform best practices.

· Work with the creative team to align posting schedules with brand campaigns and marketing strategies.

· Monitor post-performance and suggest optimizations based on analytics.

Performance & Reporting:

· Provide regular updates on engagement, community sentiment, and frequently asked questions to improve social media strategies.

· Analyse engagement metrics and audience feedback to enhance social media interactions.

Requirements

· Fluency in English and Arabic (written and spoken).

· Proven experience in community management, social media engagement, or digital marketing.

· Strong understanding of social media platforms (Instagram, Facebook, TikTok, LinkedIn, Twitter, etc.).

· Experience in scheduling content using social media management tools (e.g., TikTok Post Manager & Analytics, Meta Business Suite, LinkedIn Business Post Scheduling & Analytics, YouTube Channel Manager).

· Excellent communication and problem-solving skills.

· Ability to multitask and work in a fast-paced environment.

· Strong attention to detail, ensuring all posts are optimised with the right tags and collaborations.